Privacy Policy

Introduction to JapaDemy's Privacy Notice

Welcome to JapaDemy! Your trust and privacy are important to us. This Privacy Notice explains how we, at JapaDemy, collect, use, and protect your personal information. It’s important to us that you understand what happens to your data when you use our platform, sign up for our courses, or interact with us in any other way.

At JapaDemy, we are committed to protecting your personal data and respecting your privacy rights. We want to be transparent about what data we collect, why we collect it, and how we use it. This notice will guide you through these details and help you understand your rights and choices regarding your personal data.

Please note that JapaDemy is not required to appoint a Data Protection Officer (DPO). However, we take your data protection concerns seriously. If you have any questions, need more information about how we handle your personal data, or wish to exercise your privacy rights, you can contact us at [Email Address Placeholder]. Our team is dedicated to addressing any of your data protection matters.

This Privacy Notice applies to all personal data we collect about you when you use our services, visit our website, or otherwise interact with us. We may update this notice from time to time, so please check back regularly for the latest version.

Where Does JapaDemy Get Your Information?

  1. Directly From You: A lot of the information we have about you comes straight from you. When you sign up for JapaDemy, you tell us your name, email, and other details.
    If you enrol in a course, you might share your educational background or job skills. Also, when you buy a course, you provide payment details like your credit card number. We also get information when you write a review or give us feedback – that’s really helpful for us to make JapaDemy better!
  1. Automatically When You Use Our Site: We also collect some information automatically. This happens when you use our website or platform. For example, we find out which type of phone or computer you’re using and what kind of web browser you have. We notice which parts of our site you visit and what you do there, like which courses you look at. We use this info to make sure everything works well and is interesting for you.
  2. From Other Places: Sometimes, we get information about you from other sources. For instance, if we work with other schools or companies, they might tell us something about you. This helps us give you access to their courses or services. And, if you use social media like Facebook or Linkedin, we might see the public things you post there. This helps us understand what you like and how we can make our courses better for you.

What Personal Data Does JapaDemy Use?

  1. Identification Data:
    • Full name, date of birth, and gender.
    • Contact details, including email address, phone number, and physical address.
  2. Professional and Educational Data:
    • Educational background, including degrees, certifications, and institutions attended.
    • Employment history, skills, and professional qualifications.
    • Course enrolment details and progress reports.
  3. Financial Data:
    • Payment and billing information for course fees or other services.
    • Bank account details, credit/debit card information, and transaction history.
  4. Technical Data:
    • Login credentials and user IDs.
    • IP addresses, browser types, and operating system details. o Usage data, including website navigation patterns and interaction with online resources.
  5. Communication Data:
    • Records of communications with JapaDemy, such as emails, support tickets, and chat logs.
  6. Health Data (limited scope):
    • Information related to disabilities and potentially mental health, as relevant for providing tailored educational services or accommodations.
  7. Data on Interests and Preferences:
    • Course preferences and interests.
    • Feedback and survey responses.
  8. International Data Transfer Information (if relevant):
    • Details related to immigration, visa applications, or study abroad programs. o Data transferred across borders for international collaborations or opportunities.
  9. Social Media and Online Profiles:
    • Publicly available information from social media platforms or online forums. o Profile data from networking sites, especially those related to professional development.

Why Does JapaDemy Use Your Data?

Business Process Purpose Lawful Basis (GDPR Article)
Onboarding New Users Register new users and provide access to educational content. Article 6(1)(b) - Processing necessary for the performance of a contract.
Course Enrolment Enrol users in courses and track their progress. Article 6(1)(b) - Processing necessary for the performance of a contract.
Payment Processing Process payments for courses or services offered. Article 6(1)(b) - Processing necessary for the performance of a contract.
Customer Support and Queries Provide assistance, resolve issues, and respond to queries. Article 6(1)(f) - Legitimate interests pursued by the controller.
Complaints Handling Address and resolve complaints from users. Article 6(1)(f) - Legitimate interests pursued by the controller.
Marketing and Communications Inform users about new courses, updates, or promotions. Article 6(1)(a) - Consent; and/or Article 6(1)(f) - Legitimate interests for direct marketing.
Feedback and Surveys Gather feedback for improving services and course offerings. Article 6(1)(a) - Consent; and/or Article 6(1)(f) - Legitimate interests in improving services.
Accessibility Accommodations Provide necessary accommodations for users with disabilities. Article 9(2)(g) - Processing is necessary for reasons of substantial public interest.
Talent and Employee Management For recruitment, employee management, and professional development. Article 6(1)(b) - Contract; and/or Article 6(1)(c) - Legal obligation for employment-related obligations.
Analytics and Website Optimization Analyze user behavior and improve website functionality. Article 6(1)(f) - Legitimate interests in improving website and user experience.
Testimonials and Reviews Collect and display testimonials and reviews of courses and services. Article 6(1)(a) - Consent.
Testing and Improving Our Platform Conduct tests and make improvements to the online platform for better user experience. Article 6(1)(f) - Legitimate interests in improving services and user experience.
Sharing Data with Authorities Share data with authorities when legally required or compelled. Article 6(1)(c) - Compliance with a legal obligation.
Reporting and Analysis Perform internal reporting and analysis for business operations and strategy. Article 6(1)(f) - Legitimate interests in conducting business analytics and strategy development.

Who Does JapaAcademy Share Data With?

Entities/Data Recipients Reason for Data Sharing
Payment Processing Services To process course fees and other payments made on the platform.
Educational Institutions and Partners For enrolment in joint programs, certification, and credit transfer.
Third-Party Service Providers For services like website hosting, data analysis, and marketing support.
Legal and Regulatory Authorities When required by law, such as for tax purposes or legal investigations.
Marketing and Advertising Partners To promote relevant courses and services to potential students.
Data Analytics Companies To analyze user data for improving course offerings and user experience.
Cloud Storage and IT Service Providers To store and manage data securely on cloud platforms.
Customer Support Tools Providers To assist with customer queries and improve service quality.
Social Media Platforms For advertising and engagement through social media channels.
Employment and Recruitment Agencies For hiring purposes and professional development programs.
Alumni Networks and Community Groups To foster community engagement and networking opportunities.
Accreditation Bodies To validate courses and ensure they meet certain standards.
International Study Programs For facilitating study abroad and exchange programs.
Event Organisers and Workshop Facilitators To coordinate and manage events, workshops, and seminars.
Survey and Research Organisations For conducting surveys and research relevant to educational improvement.
Insurance Providers (for Overseas Programs) To arrange necessary insurance for students in overseas programs.
Visa and Immigration Services For assisting students with visa applications and study abroad processes.
Emergency Services (if necessary) In case of emergencies requiring sharing of student information.

Your Information Going Overseas

Sometimes, we need to send your personal data to different countries, which may be outside
the UK and the European Economic Area (EEA). This can happen when we work with
people or companies in these countries, or if our computer systems are there.
The countries we might send data to include:
• Nigeria
• Canada
• United States of America
We know how important it is to keep your information safe. So, when we send your data to
these countries, we make sure it’s just as protected as it is at home. We do this by following
special rules that help keep your data secure. Here’s how we do it:
• Adequacy Decisions: We check if the country we’re sending your data to is
recognised for keeping data safe. The UK and EU have lists of these safe countries,
and we only choose countries from these lists.
• Standard Contractual Clauses: Sometimes, we use special contracts for data sharing
that are approved by the UK and EU. These contracts have strict terms to make sure
your data stays safe and private.

How Long We Keep Your Information

We keep your personal information only for as long as we need it. The duration may vary depending on the type of information and the purpose for which we need it. For instance, we retain your name and email as long as you’re using JapaDemy. However, some information may be kept for a longer period if required by law, such as for taxes or other legal obligations.

Here’s how we decide how long to keep your information:

• How much information we have: We assess the volume of data we have about you, requiring a comprehensive plan to handle and protect it.
• Type of information: Some information is more private or sensitive. Details like your payment information need extra care, so we’re cautious about how long we keep them.
• Legal rules: Laws or government regulations may dictate a specific retention period for certain information, and we strictly adhere to these rules.
• Purpose of your information: We consider why we collected your data. For example, if you sign up for a course, we keep your information while you’re studying with us.
• Keeping your information safe: We evaluate risks to ensure that no one can misuse your information. Therefore, we’re careful about how long we retain it to minimize any potential risks.

Your Rights Over Your Information:

At JapaDemy, we adhere to the UK GDPR rules, granting you several rights over your personal data. If you request action regarding your data, such as obtaining a copy or ceasing specific uses, we will promptly and appropriately assist you.

Seeing Your Data: You can request to view the personal data we have about you. Note that in some cases, we may be unable to show you everything, especially if it includes someone else’s information or if there’s a legal restriction.

Keeping Your Data Correct: We aim to ensure that your information is accurate and up to date. If you notice any inaccuracies or if your details change, please inform us so we can update our records.

Saying No to Marketing: You can inform us to stop using your data for direct marketing. Choosing this option will cease marketing messages, but we’ll continue using your data for other purposes, such as providing our services.

Asking Us to Stop Using Your Data: In certain cases, you can request us to stop using your data. While this may not always be possible, when it is, we’ll respect your request.

Moving Your Data: You have the right to transfer your data from JapaDemy to another service. We’ll assist you in doing this securely to ensure the continued security of your data.

Deleting Your Data: You can request us to delete your data. Although we may not always be able to comply, particularly if we need the data for legal reasons, we’ll inform you if that’s the case.

Changing Your Mind About Consent: If you’ve given us permission to use your data, you can revoke it at any time. We’ll cease using your data for the agreed-upon purposes, unless there’s another legal reason to continue using it. Withdrawing your consent won’t impact what we did with your data before you changed your mind.

Making a Complaint: If you believe we’re mishandling your data, you have the right to complain to the authorities overseeing data protection. For information on how to make a complaint or inquire about your data rights, refer to the details provided below.