Job Advert: CRM Manager: Remote Role | Full Time Permanent Position

Job Reference: 202403
Posted: Friday 29th December 2023
Closing Date: 12 midnight of sunday, February 4th, 2024.

Join Our Team as a CRM Manager at JapaDemy!

Are you an expert in building and maintaining customer relationships with a knack for understanding customer needs?

JapaDemy needs you!

JapaDemy is an emerging global EdTech start-up, a digital learning center, and a career acceleration hub.

We are dedicated to delivering education, training, and overseas exchange programs for skilled and unskilled emigrants and immigrants.

We are looking for a qualified and experienced Customer Relationship Manager (CRM) to oversee our customer interaction strategies and maintain positive customer experiences.

As our CRM Manager, you will play a pivotal role in enhancing our customer experience, driving customer loyalty, and contributing to our growth and success.

Job Description: As the CRM Manager at JapaDemy, you will:

🎯 Develop and maintain strong relationships with customers, addressing their needs and ensuring satisfaction.
🎯 Manage customer data, analyzing preferences and behaviors to tailor services and marketing efforts.
🎯 Support the sales team with customer-related data and assist in the sales process.
🎯 Engage customers through various channels, keeping them informed about products, promotions, and updates.
🎯 Resolve customer complaints and issues, ensuring a positive experience and loyalty retention.
🎯 Identify opportunities for upselling or cross-selling based on customer needs.
🎯 Collect feedback to understand customer opinions and areas for improvement.
🎯 Maintain and update the CRM system for accurate customer information management.
🎯 Implement strategies to retain existing customers and reduce churn rates
🎯 Build customer advocates who promote the brand through positive word-of-mouth.

Person Specification:

🎯 Proven experience as a Customer Relationship Manager or a similar role.
🎯 Excellent communication and interpersonal skills.
🎯 Strong understanding of CRM systems and data analysis.
🎯 Ability to strategize and implement customer retention and loyalty programs.
🎯 Passionate about providing outstanding customer experiences.

Preferred Candidates:

We are particularly interested in candidates with expertise and experience in the use of CRM tools and preferably with a background in EdTech (not compulsory) or related fields or those who have experience working in multicultural environments.

Remuneration:

How to Apply:

Submit your resume, a compelling cover letter, and a one-page bio/profile detailing your experience in customer relations and how you can contribute to JapaDemy’s mission and growth.

Visit Click here to start your application now.